Privacy and Data Protection Notice

Your privacy and the protection of your personal data are of utmost importance to us. This Privacy Notice (hereinafter: Notice) describes how we collect, use, share, and protect your personal data when you visit or use our website, services, applications, and other platforms (hereinafter: Services).

What Data Do We Collect?

When you use our Services, we may collect the following information about you:

• Contact information: Name, email address, phone number, and address.

• Usage information: Details about how you use our Services, including time, duration, and method of usage.

• Technical information: IP address, browser type and version, cookies we use to enhance user experience.

• Information provided via contact forms: Including email addresses submitted for response purposes.

• Delivery information: Such as delivery addresses.

• Other voluntarily provided data.

Purposes for Using Your Data

We use your personal data for the following purposes:

• Providing, improving, and personalizing our Services.

• Communicating with you, including responding to your inquiries.

• Marketing purposes, with your prior consent.

• Complying with legal obligations.

• Specific purposes outlined by the website owner regarding visitor data processing.

Who Is Responsible for Processing My Data?

The website owner (name, physical address) is the data controller in accordance with the General Data Protection Regulation (GDPR) and is responsible for processing your personal data.

Who Has Access to My Data?

Your data may be shared with:

• Our partners and subcontractors, acting as data processors under Article 28 of the GDPR, if they are engaged for tasks involving personal data processing. For example, we use WIX.com LTD as a website service provider. Information about WIX’s data processing can be found in their privacy notice at WIX Privacy Policy. As the data controller, we remain responsible for your data processing.

• Our partners providing independent services, when you order their services through us or give consent for data sharing.

• Government authorities, when required by law.

Is My Data Subject to Automated Processing?

We do not process your data through automated decision-making processes.

How Long Do We Retain Your Personal Data?

We retain your personal data as long as necessary for the purpose for which it was collected. For example, we retain email addresses for newsletters only while you are subscribed.

Where Is My Data Processed?

Your data is primarily processed in Croatia and other European Union (EU) or European Economic Area (EEA) countries.

In rare cases, data may be transferred to third countries, with adequate personal data protection measures in place, such as Standard Contractual Clauses approved by the European Commission or countries deemed by the Commission to provide adequate protection levels.

Your Rights Regarding Your Data

Under the GDPR, you have the following rights:

• Right of access: Request information about whether your data is being processed, the categories of data, purposes of processing, recipients, and retention periods (Article 15).

• Right to rectification: Request correction of inaccurate data or completion of incomplete data (Article 16).

• Right to erasure: Request deletion of your data in accordance with Article 17.

• Right to restrict processing: Request restrictions on data processing in line with Article 18.

• Right to object: Object to processing based on legitimate interests (Article 21(1)).

• Right to data portability: Request transfer of your data in a structured, commonly used, machine-readable format (Article 20).

• Right to withdraw consent: Withdraw consent at any time, after which your data will no longer be processed based on that consent.

To exercise your rights, please contact us at [sales@aero-ess.com].

You also have the right to lodge a complaint with the supervisory authority, the Croatian Personal Data Protection Agency (AZOP).

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your user experience and analyze usage of our Services. You can control cookies through your browser settings. For more information, see our Cookie Policy.

Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction.

Privacy Policy Updates

This Privacy Policy may be updated periodically. Changes will be communicated through our website.

Contact Information

For any questions regarding the collection or processing of your personal data, or regarding this Notice, please contact us at [sales@aero-ess.com].